Returns & Exchanges
Due to the perishable nature of our pantry products, we are unable to accept physical returns. However, if your order is damaged or incorrect, we are committed to making it right with a replacement or refund.
Inspect Your Order
Upon arrival, please check your package for any signs of damage or missing items from your Momofuku Goods order.
Document Issues
If there is an issue, take clear photos of the damaged product and the shipping label to help our team process your request.
Contact Support
Email our customer experience team within 14 days of delivery with your order number and the photos you collected.
Resolution
Once reviewed, we will issue a refund to your original payment method or ship out a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing